How to Connect & Manage Google Reviews in Bay Boss
Managing your shop’s online reputation no longer requires jumping between Google Maps and your desk computer. With Bay Boss’s Google Business Profile Integration, you can sync real-time customer reviews, draft AI-assisted responses in seconds, and publish replies directly to your live Google profile.
Connecting Your Google Business Account
Connecting takes less than two minutes and only needs to be completed once.
- Navigate to Settings /Integrations in your Bay Boss sidebar.
- Under the Google Business Profile section, click Connect Google Account.
- A Google sign-in window will open. Select the Google account associated with your shop's Business Profile.
- Grant Bay Boss permission to manage your business reviews.
- Once redirected back to Bay Boss, your status will update to Connected. This will bring you back to the main settings page, but your site should be linked now.
Navigating the Google Reviews Dashboard
The Google Reviews page will need to be enabled for your user before you see it in the navigation. Navigate to Settings/Users - select your user and then scroll down to Permissions. Check the green box next to Google Reviews.
Click Google Reviews in the main navigation to open your reputation management hub.
- Automatic Synchronization: Every time you open or refresh this page, Bay Boss automatically syncs with Google to retrieve your latest reviews, star ratings, and public responses.
- Review Statuses: ◦ Unanswered: If you see a “Respond” button, this review does not have a response yet. ◦ Answered: If you see a “Delete Response” button, this review has a public reply live on Google already.
Responding to Customer Reviews
Option A: Generate an AI Response (Recommended)
- On any unanswered review, click Respond.
- The Respond window will open.
- If you’d like Ai to Suggest a reply, click on the Generate Response button.
- Bay Boss’s AI will instantly craft a personalized, professional response based on the reviewer's rating, name, and comments.
- Review the text in the response box and make any manual adjustments to match your shop’s voice.
- Click Submit Reply to Google Review button. Your comment is published immediately to your public Google profile.
Option B: Write a Manual Response
Type your custom response directly into the text box below the review. Click Submit Reply to Google Review.
Editing or Deleting Existing Replies
Need to change or remove a reply you previously posted?
To Delete: Click the Delete Response button on an answered review card. This instantly removes the reply from your Google listing and resets the review status to Unanswered.
To Edit: Delete the existing reply, generate or enter your updated response, and click Send Response.
Frequently Asked Questions
What if I respond to a review directly from my phone on Google Maps? Bay Boss features two-way sync. The next time you open the Reviews page in Bay Boss, your response will automatically appear and mark the review as Answered.
Can technicians see this page? Access to Google Review settings and replies is restricted based on your shop's staff permission settings.
Powered by